Contact information
Contact Information Policy
Effective Date: September 4, 2024
At Brilliant Authenticity, we value open communication and are committed to ensuring that all inquiries, requests, and concerns are addressed promptly and efficiently. This policy outlines how you can contact us and what you can expect in terms of our response.
Contact Methods
We provide multiple ways for you to get in touch with us. For general inquiries, customer support, or feedback, please use the following contact information:
· Email: For all inquiries, please email us at hello@brilliantauthenticity.com. This is the most efficient way to reach us, and we aim to respond within 24-48 business hours.
· Website Contact Form: You can also use the contact form located on our website’s Contact page. Please include all relevant information in your inquiry so that we can respond to your request as accurately as possible.
Response Times
Our goal is to respond to all inquiries within 1-2 business days. If your request is more complex or requires additional research, we will acknowledge your inquiry within this timeframe and provide an estimated time for a complete response.
Customer Support Hours
We operate during the following hours:
· Monday through Friday: 9 AM – 5 PM (Central)
· Saturday and Sunday: Closed
Any inquiries received outside of these hours will be addressed on the next business day.
Data Privacy
We respect your privacy and are committed to protecting your personal information. Any contact details you provide to us (such as email address or phone number) will be used solely for the purpose of responding to your inquiry or request. We do not share, sell, or distribute your personal contact information to third parties without your explicit consent. For more information, please review our Privacy Policy.
Urgent Inquiries
If you have an urgent matter, please mention it in the subject line or body of your email or website contact form submission. We will do our best to prioritize and address urgent concerns as quickly as possible.
Contacting Us About Orders
For questions or concerns regarding an order you’ve placed with Brilliant Authenticity, please include your order number and the email address associated with your account in your message. This will help us assist you more efficiently.
Changes to Contact Information
We may update this Contact Information Policy as needed. Please check this page regularly to stay informed of any changes.
Contact Us
If you have any questions about this Contact Information Policy or need assistance, please reach out to us at hello@brilliantauthenticity.com.